6/19/2023 0 Comments Google authenticator not working![]() If this doesn't work or your "Set Automatically" setting is already on, please refer to the bottom of this article for additional steps. Go back to your DUO Mobile app and try using a code again If it's off tap on the button to the far right of it to turn it on. Tap on your device's Settings app then go to General -> Time and Date and make sure that your "Set Automatically" option is turned on. If you're a DUO Mobile user and are on the line with a Splashtop Support agent, temporarily allowing this feature will give us the ability to see the codes being generated to verify that you're typing in the correct codes and make troubleshooting easier.įor more information on DUO Restore for Android, you can follow this link: iOS Devices Tip2: Depending on your device and version, DUO Mobile might also have a feature called "Temporarily Allow Screenshots". To access it, open your DUO Mobile app and tap on the three dot menu icon that appears on the top right of the app and select Settings. Tip1: Depending on your device and version, DUO Mobile might allow you to enable its DUO Restore feature which allows you to restore the same authenticator codes after getting a new phone or resetting your current phone. If your codes still aren't working, or the cases above don't apply to you, you can follow the instructions below for the 3 authenticator apps we support. Just make sure you have the phone number of the last phone your authenticator app was installed on (this applies even if it's the same phone) as a means of verification. Don't have your codes anymore? No problem, you can contact Splashtop Business Support to help you retrieve your 10-digit codes. Sometimes you're met with a blank authenticator app or an authenticator that continues generating codes that are now invalid.įor any of the cases mentioned above, you will need to reference your emergency recovery codes to regain access to your account. You might have noticed that if you got a new phone, factory reset your phone, or delete your authenticator app that simply reinstalling the authenticator app you use might not be enough. On Android: hold down on the 2FA you wish to remove then hit the bin icon in the upper right corner.If you've set up two-factor authentication for your Splashtop account and your 6 digit authentication codes aren't working, this guide will provide some steps you can take to get access to your account again.On iPhone: click the pencil icon in the upper right corner, select the 2FA function you would like to delete and then click "Delete" at the bottom of the screen.Note: If you regenerate a specific 2FA function you will need to remove the old entry from the Authenticator to avoid confusion. If you create 2FA for more than one of these functions, please make sure they are properly labelled within your authenticator app so you know which code is for what. For Funding (deposits, withdrawals & staking).We allow clients to create 2FAs for four different account functions: ![]() If you have access to your 2FA codes but are receiving an 'Invalid login' message, please update the time settings on your phone from Manual to Automatic and ensure the correct code is being used. There are two common reasons why the 2FA code from your phone's authenticator app won't work.
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